Refund & Return Policy – Thebrandzplace.in

Legal Owner: Ashutosh Govind Bhagwatkar
Last Updated: 28-11-2025

At Thebrandzplace.in, we aim to deliver high-quality fashion clothing for men and ensure you have a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

1.1 Wrong / Damaged / Defective Product

You may request a return or replacement if:

  • The product received is damaged or defective
  • You have received a wrong item, size, or quantity
  • The product is not as described

Condition:

  • Raise the request within 48 hours of delivery.
  • Provide clear photos/video of the product and packaging for verification.
  • Returns processed within 3–4 days. Damaged/defective items verified within 4–5 days, and replacement delivered within 5–6 days.

If you receive any damaged or defective products, contact us within 24 hours for re-delivery/replacement.

2. Non-Returnable Products

The following items cannot be returned unless received damaged or incorrect:

  • Used or worn clothing
  • Products with tampered tags or missing labels
  • Clearance/sale items
  • Free gifts or complimentary items

3. Return Process

To initiate a return:

Email: support@thebrandzplace.in
Phone/WhatsApp: 77769 36250

Provide:

  • Order ID
  • Photos/videos
  • Reason for return

Verification: 24–48 hours
Reverse pickup arranged if serviceable.

Return Condition:

  • Original packaging
  • All tags, labels, and accessories

4. Refund Policy

4.1 Refund Approval

Refund issued only after:

  • Product verification
  • Warehouse quality check (3–5 business days)

4.2 Refund Method

Refund credited to original payment method:

  • UPI
  • Bank Transfer
  • Debit/Credit Card
  • Wallet

Timeline: 3–4 days after approval.

4.3 COD Orders

Refund via UPI or bank transfer.
Provide UPI ID or bank details.

5. Order Cancellation Policy

  • Can be cancelled before dispatch only.
  • Once shipped, cancellation not allowed.
  • Refund processed within 3–5 days.

6. Exchange Policy

Direct product exchanges not supported.
Return the item and place a new order.

7. Missing Items in Order

  • Raise claim within 24 hours
  • Provide unboxing video as proof

8. Shipping Policy

Delivery within 4–6 days.

9. Contact Us

10. Legal Disclaimer

Thebrandzplace.in reserves the right to modify this policy without notice.
All disputes are subject to Indian jurisdiction.